Some suggestions for “How to avoid grievances” by John Wooden
1. Get all the facts. What went wrong — not who is to blame.
2. Stay calm. Find the solution together. Do not permit emotions to take over.
3. Criticize in private.
4. Commend before and perhaps after you criticize. Help save face.
5. Keep your criticism constructive. Criticize to correct, help, improve, prevent — not to punish.
6. Treat all people with dignity and respect.